Privacy Policy Page
At StarBazar, we value your satisfaction. We offer refunds and exchanges within 3 days of receiving your product, subject to the below conditions.
Discount Sales
Please note that discounted items are not eligible for refunds or exchanges. Purchases made during promotional periods are considered final, with no returns or exchanges. We recommend reviewing your selections carefully during these special offers. Our customer service team is here to assist with any questions.
Payments at StarBazar
To ensure a smooth online shopping experience, all orders are confirmed via a “Confirmation Call” from our dedicated customer care team. We offer a variety of secure payment options at checkout, including Cash on Delivery (COD), Bkash, Debit/Credit Cards, and other Wallets.
For specific orders, based on the order value or shopping history, we may request an advance payment of 5-10% of the total order value or delivery charge. This can be made via Bkash or Nagad. Rest assured, every order undergoes strict quality and quantity checks before delivery, which is made in secure, sealed packaging.
Return and Claims Policy
We aim to exceed your expectations with every order. If your product arrives in an unsatisfactory condition, we are committed to resolving any issues. A product qualifies for a return if it meets the following criteria:
- Major quality defects
- Damage during shipment
- Incorrect product, size, or color
- Product lost in shipment
Please report any issues to Customer Service within 3 days of receiving your order to ensure a prompt resolution.
Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Contact Email/Phone] within 3 days of receiving your order to request a return authorization.
- Ensure the item is unused, in its original condition, with packaging and tags intact.
- Provide a receipt or proof of purchase.
- Our team will provide a return authorization number and instructions.
- Mark the return authorization number on the package and ship it to the address provided by our support team. Return shipping costs are your responsibility.
Refund or Exchange
Upon receiving and inspecting the returned item(s), we will notify you of the outcome. If approved, you may choose between:
- Refund: Issued to your original payment method within 7-10 days, excluding return shipping costs, which will be deducted from your refund.
- Exchange: You may exchange the item for another of equal value or pay the difference for a higher-priced item. Delivery times for exchanged products may vary based on your location.
Non-Returnable Items
Please note the following items are non-returnable:
- Gift cards
- Final sale items
- Items not in original condition, damaged, or missing tags
- Items returned more than 3 days after delivery
Questions and Assistance
For any inquiries regarding our return policy or assistance with your return, please contact our customer support team at [Contact Email/Phone]. We are committed to ensuring your shopping experience with StarBazar is enjoyable and hassle-free.
StarBazar Bangladesh is a multivendor e-commerce platform offering an extensive range of products to meet various customer needs. It combines in-house products with offerings from independent sellers and serves as a one-stop destination for everything from daily essentials to unique speciality items.
